Testimonials

Since I started using your service, and using the program to its fullest potential, the comment cards and response letters have definitely helped in our growth—not only in bottom line numbers but more importantly, in customer service, even after they have left my restaurant. Delivering the comment card with the guest check, as well as a weekly drawing for a $20 gift certificate, has helped generate comment cards from our guests. The information good or bad on the comment card gives us the opportunity to fix the problem and enforce the great job that my staff is doing. My staff is always looking forward to the month-end reports to see who has the most cards and best grade. And when was the last time you went into a restaurant and received a thank you letter or apology letter? This service has been and continues to be a great tool for our business. Thank You!!

—Brian Hale, Owner
Hale’s Breakfast & Lunch
Milwaukie, Oregon

Independent restaurants like ours have a lot of competition out there. By helping us develop great relationships with our customers, Insight really gives us a leg up on the national chains. When we implemented the Insight program, we cut our advertising costs by 50% and in a few short months we grew our business by 7.5%. Our customers like that we take their feedback seriously and they really appreciate the personalized letters they have received. It’s clear we are creating a buzz through the use of Insight. The Insight reports support this when we see that we are averaging 20% new customers and we have been in this location for 27 years!

—Steve Ceccanti, Owner
Nonna Emilia Ristorante
Aloha, Oregon
www.nonnaemilias.com

Insight has been a great tool for my restaurant clients. Their program has helped us improve on our service while responding to guests who complete comment cards. With this, we are able to thank them individually for taking the time to give us feedback on our food, service and overall restaurant experience. Imagine receiving a thank you letter from a restaurant you had dined at! Insight enables my restaurants to leave a great impression with each of their guests! It is an incredible tool and they do all the work! I recommend Insight to every restaurant I deal with.

—Susan Bauer, SLB Marketing Consultants
Renton, Washington
www.slbmarketing.com